FAQ - Milry Business Bag

When can I expect delivery of my purchase?

Shipping time will differ according to the shipping method you choose. Expedited needs about 2 to 5 days and Standard for about 7 to 10 days. You can refer to our shipping information details.

Why are your prices so low?

We are an experienced leatherwear manufacturer. All the products are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for our products.

Can I change my order information after sending the confirmation E-mail?

Unfortunately, all orders cannot be changed after we receive your confirmation by email or by phone. Therefore please check your order carefully.

Can I cancel my order and change the bag after payment?

All orders cannot be cancelled 24 hours after your confirmation, as we have already processed your order after receiving your confirmation. We cannot change the products and refund under that conditions. Therefore please check detailed info like the item, color and other special requirements before you proceed to confirm.

What is your refund policy?

If you contact us within 24 hours after receiving your payment, the total cost will be refunded into your account within 3 business days . If you contact us within 48 hours after we receive your payment, 50% of the cost will be refunded into your account within 3 business days (for example, your total order amount is £200, we will refund you £100) If you contact us within 72 hours after we receive your payment, 30% of the cost will be refunded into your account within 3 business days (e.g. your total order amount is £200, we will refund you £60). If our bag has the quality problem , we will return the total money to you within a week.

When can I expect to receive my bag after ordering it online?

We will send you an order confirmation email after receiving your payment and order for you to re-confirm all your order details, including order style, color and shipping details. When we receive your confirmation details, we will start to prepare for your package, which will takes about 2 - 10 business days according to the shipping method you choose (please pay attention, 2 - 10 business days exclude normal weekends and holidays). When we ship your order, we will send you the tracking number for you to track your order in person.

All packages are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, we will send you an email when we ship your order so that you can track your purchase.

Can I get a discount when I order in bulk?

Yes, definitely you can! Purchase in bulk is always welcome!

Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!

Do I need to pay for taxes and duties?

You may need to pay taxes and duties according to the country you live in

What happens if my bag is damaged or lost during transit?

When you receive your parcel, please check the contents before you sign for it. If there is any damage to the parcel, contact the courier before signing for it. If there is any damage to the product, please contact our customer services. We promise to help rectify the situation.

If your parcel is lost, you should contact the shipping company that was delivering your parcel as they will either try and find the parcel or compensate you.

International Orders FAQ

* Which currencies do you accept?

We accept Euro, GBP, USD, AUS. You can use the currency changer to view the prices in your preferred currency. Your total costs will be calculated in your preferred currency. However, exchange rates are checked and adjusted multiple times during a 24-hour period. So if you leave your Shopping Bag and complete your transaction later, the total amount may change according to the exchange rate at the time.

* What payment options do you accept?

We accept Paypal and Western Union.

* Who can I contact if I have questions related to my order after I have made a purchase?

You can contact our customer service at: milryleatherbag@hotmail.com

* What items cannot be returned?

Please refer to our Return & Exchange Policy. Thanks.

After Sales Questions

*If I have a problem with my purchase, how do I contact you?

You can contact our customer service department at milryleatherbag@hotmail.com . It would be helpful if you have photos of the purchase to show us exactly what the problem is.

*How do I send back my purchase?

Once you have contacted our customer service department and we agree to give you a refund or exchange, they will give you an address and return code. If you do not use this return code we have the right to reject the returned package. If the purchase is not in the same condition before shipping it to you, for example if it looks like it has been used or has stains, then we will refuse to refund you for the product. We advise you to send the purchase back via the post office otherwise you might be asked for additional taxes.

*How can I get refund if I have already shipped back my purchase?

When we receive your purchase, we will decide whether we can give you a refund according the conditions of our refund policy. If we agree to refund, our customer service will contact you. Please not do that if your order is not in the same condition as it was before shipped to you, i.e. stained or it seems used, then your money will not be refunded.

*Do I need to pay for shipping fee if I send the item back to you?

If we have made the mistake, then we will pay for the shipping fee. However, if it is not our fault, then we will not pay for it.

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